Legal notice

 

1. General

These Terms & Conditions apply to all purchases made through our website. By placing an order, you agree to these terms.

Business details:
Coconut Skin Cosmetics
Jan Tooropstraat 781
1061AE
The Netherlands
Email: coconutskincosmeticss@gmail.com

We operate in accordance with Dutch and European Union law.

2. Products

All products are cosmetic products intended for external use only.

Customers are responsible for:

  • Reviewing ingredient lists

  • Performing patch tests before full use

  • Following product instructions carefully

We are not liable for allergic reactions, misuse, or improper storage.

3. Orders

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Cancel orders due to pricing or technical errors

You agree that all information provided during checkout is accurate and complete.

4. Pricing & Payments

All prices are listed in EUR unless stated otherwise and include VAT where applicable.

We accept secure payments via Shopify Payments and other approved payment providers (including Klarna where available).

By choosing Klarna or other deferred payment services, you agree to their separate terms and conditions.

5. Shipping

Shipping times are estimates and not guaranteed.

We are not responsible for:

  • Delays caused by shipping carriers

  • Customs processing delays

  • Incorrect address information provided by the customer

Full details are available in our Shipping Policy.

6. Returns & Right of Withdrawal (EU)

Customers within the European Union have the right to withdraw from their purchase within 14 days of delivery, subject to our Return Policy.

Products must be unused, unopened, and sealed due to hygiene regulations.

Sale items and gift cards are non-refundable.

7. Limitation of Liability

To the fullest extent permitted by law, Coconut Skin Cosmetics shall not be liable for indirect or consequential damages.

Our total liability shall never exceed the purchase price of the product.

8. Governing Law

These terms are governed by the laws of The Netherlands. Any disputes shall be submitted to the competent courts of The Netherlands.

Privacy Policy

Coconut Skin Cosmetics

This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data We Collect

We may collect:

  • Name

  • Billing & shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via Shopify and payment providers)

  • IP address and browsing behavior

2. How We Use Your Data

We use your data to:

  • Process and deliver orders

  • Communicate about your order

  • Provide customer support

  • Improve our website

  • Prevent fraud

  • Send marketing emails (only with your consent)

3. Legal Basis for Processing (GDPR)

We process data based on:

  • Contractual necessity (to fulfill your order)

  • Legal obligations

  • Legitimate business interests

  • Your explicit consent (for marketing)

4. Data Sharing

We share data only with trusted third parties necessary to operate our business, such as:

  • Shopify (e-commerce platform)

  • Payment providers (e.g., Shopify Payments, Klarna)

  • Shipping carriers

  • Email marketing providers

We do not sell your personal data.

5. Data Retention

We retain personal data only as long as necessary for legal, accounting, or operational purposes.

6. Your Rights (EU Residents)

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise these rights, email:
coconutskincosmeticss@gmail.com

7. Security

We use industry-standard security measures and rely on Shopify’s secure infrastructure to protect your data.

8. Cookies

Our website uses cookies to improve functionality and analyze traffic. See our Cookie Policy for details.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

Essential Cookies
Required for checkout, payment processing, and website functionality.

Analytics Cookies
Used to understand how visitors interact with our website.

Marketing Cookies
Used to deliver relevant advertising (only if consent is given).

Managing Cookies

You can:

  • Accept or reject cookies via our cookie banner

  • Adjust browser settings to block cookies

  • Withdraw consent at any time

Disabling certain cookies may affect website functionality.

Model Withdrawal Form (EU Customers)

If you wish to withdraw from your contract, please complete and return this form:

To: Coconut Skin Cosmetics
Email: coconutskincosmeticss@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:
Ordered on / received on:
Customer name:
Customer address:
Signature (if submitted on paper):
Date: