FAQ

General

When was Coconut Skin Cosmetics founded?

Coconut Skin Cosmetics was founded 2024, in the Netherlands.

Do you offer any discounts?

All discounts and promotions are announced through our social channels and newsletter. Be sure to subscribe to our newsletter if you haven't already, so you can stay updated and receive exclusive deals for subscribers.

Plus, enjoy free shipping on orders over €50!

 

Orders & Shipping

How do I track my order?

You can track your order on the email that you will receive from us.

When will my order arrive?

In The Netherlands it usually takes 2-5 business days after the order has been sent.

Other countries in Europe, might differ. If you have any questions, please send us an email at info@coconutskincosmetics.com.

Can I cancel my order?

When the order has been made, you cannot cancel the order. If you have any questions, please send us an email at info@coconutskincosmetics.com.

Can I make changes to my order?

When the order has been made, you cannot make any changes. If you have any questions, please send us an email at info@coconutskincosmetics.com.

When is the order is sent?

We ship your order within 5 business days after you have made your purchase.

How much is shipping?

We offer free shipping if your order above €50. Otherwise, you will have to pay a shipping fee of €3.65. This fee depends on what country you want to ship to. 

Where do you ship?

We ship within Europe.

Which delivery courier do you use?

DHL.

 

Payment

Which payment methods do you accept?

We accept all debit and credit cards payments.

Can I pay with Klarna?

Unfortunately, we do not accept purchases with Klarna at the moment.

In what currency do I pay in?

Coconut Skin Cosmetics is based in the Netherlands, therefore all orders will be paid in Euros.

Where can I find my order confirmation?

You will receive an order summary in your confirmation email after placing your order.

What is VAT?

VAT, or Value Added Tax, is a tax applied to the value added at each stage of production or distribution of goods and services.

Customers both inside and outside the EU are required to pay VAT on their purchases.

 

Our Products

How much ml does your lip glosses have?

Our lip glosses have 10 ml per piece.

 When does my product expire?

When you've opened the product it last for six months. On all of our packaging boxes you can find when our product expires. 

How many colors do you offer?

We have 3 different colors for our lip glosses, these are Espresso, Pearl and Gloss Babe.

 

Contact

Contact

If you could not find your answer above. Please reach out to us at info@coconutskincosmetics.com